Refund & Cancellation Policy

1. Payments are handled by Paddle

All purchases on Clepse are processed by Paddleas Merchant of Record. Paddle handles checkout, invoicing, applicable taxes (such as VAT), and the actual issuing of refunds. Paddle's buyer terms apply to every purchase alongside this policy. We never see or store your card details.

2. Subscriptions and cancellation

• You can cancel your subscription at any time via Manage subscription on the Pricing page, which opens the Paddle customer portal.
• Cancellation stops future renewals and takes effect at the end of the current billing period. There is no proration for the remainder of the period.
• Credits already granted for the current period stay in your balance after cancellation.

3. Credit top-ups

One-time credit purchases are delivered to your balance immediately after checkout, and you can start spending them right away.

4. EU 14-day right of withdrawal

If you are a consumer in the EU/EEA, you normally have the right to withdraw from a purchase within 14 days. Because credits become usable immediately, at checkout you consent to immediate performance of the service. Once credits are spent on video generation, the withdrawal right is extinguished for the consumed portion. Purchases with fully unused credits can be refunded within the 14-day window; partially used purchases are handled case by case.

5. How to request a refund

• Reply to the Paddle receipt email you received after purchase, or
• Contact us at [SUPPORT EMAIL] with your receipt number.
• Approved refunds are issued by Paddle to the original payment method. Refunded credits are removed from your balance.

6. Failed generations

If a video generation fails because of a fault on our side, contact support and we will restore the credits that were consumed by the failed job.

7. Contact

Questions about this policy: [SUPPORT EMAIL].